SHIPPING
Ordered items will be produced and handed over to the courier in charge of delivery within 72 hours of confirmation that payment has been received. From that moment, delivery times depend on the delivery address provided by the customer.
familyaffairmilano.com promptly informs customers of any problems that may slow down the processing of an order (for example restocking of items/sizes or fine-tuning of the artwork for printing, or inactivity or suspension of the service by the courier): we guarantee our commitment to always finding the best solution!
Please note that couriers do not deliver on Saturdays and Sundays and that familyaffairmilano.com is not responsible for any delays or disruptions attributable to the courier.
DELIVERY TIMES AND COSTS FOR CUSTOMIZED ITEMS
Destination: Italy
Carrier: Nexive | TNT | SDA | BRT | UPS (abroad) | DHL (abroad)
Cost for 1 or more items:
€9.90 VAT included
Remote areas:
€20.90 VAT included
Delivery time (from handover to the courier):
Standard Italian territory: 1 working day
Italian territory – islands: 2 working days
Extra-standard Italian territory – remote areas: 4 working days
Destination: Europe
Carrier: Nexive | TNT | SDA | BRT | UPS (abroad) | DHL (abroad)
Europe 1: €20 VAT included
Europe 2: €28 VAT included
Delivery time (from handover to the courier):
European territory: 7 working days
Destination: Outside Europe
Carrier: Nexive | TNT | SDA | BRT | UPS (abroad) | DHL (abroad)
Cost for 1 or more items: €42 VAT included
Delivery time (from handover to the courier):
Non-European territory: 14 working days
NB Any customs costs are borne by the purchasing customer.
ORDER TRACKING
On the day of shipment you will receive a notification email from familyaffairmilano.com and later a second email from the courier with a link and the tracking details.
TRANSPORT AND DELIVERY
The Seller will arrange for the selected and ordered Products to be delivered, in Italy and in Europe, to the address specified when the purchase order was placed, in the manner indicated below.
Shipping is carried out by courier (hereinafter the “Carrier”) with delivery to the address given directly in the order. For delivery of the Products, the User must provide all the necessary information, including the shipping address and the phone number of the person to whom the Product is to be delivered, if different from the person placing the order. Delivery will be made only into the hands of the recipient indicated on the waybill. The Carrier reserves the right to ask the recipient for a valid ID.
Upon receipt of the Product, the User is required to check:
(i) that the quantity of Products ordered matches what is indicated in the transport document;
(ii) that the packaging is intact, undamaged and not tampered with, including the closing materials.
Once the Carrier’s transport document has been signed, no objection may be raised against the Company regarding the characteristics of what has been delivered.
If the Carrier cannot deliver the Products because the recipient or their appointed delegate is not physically present at the indicated address, the Carrier may contact the recipient by phone in the following days in order to complete the delivery. Therefore, in the event of failed delivery, the Carrier may make a further attempt to get in touch; there will be no additional costs in the event of storage, and no additional costs for the user up to the second delivery attempt.
If the parcel delivered by the Carrier is visibly damaged or broken, the User must refuse the shipment and return it to the sender. In this case the Seller will take care of retrieving the shipment and sending it again.
If the shipment consists of several parcels and not all of them are damaged, please refuse only the damaged parcel by signing the courier’s waybill “With Reservation”. The Seller will retrieve the damaged parcel and replace it. If the product to be replaced is sold out, you will be contacted to arrange a replacement with another product or a refund of the remaining value.
NON-CONFORMING PRODUCTS
If the Products are not intact, appear already “opened” or in any case have characteristics that do not match what is described in the product pages on the Site, the User must report the matter by writing an email to info@familyaffairmilano.com stating the relevant Order Number and any defect found, no later than 24 (twenty-four) hours after receiving the Product. Any report sent after this deadline will not be taken into consideration. If the Product is damaged, the recipient must not take personal action with the courier and must first agree with the Seller on any return of the parcel. To prove the damage, you may be asked to provide the images needed to open a claim with the courier; these images must show the extent and nature of the damage as well as the condition of the packaging. Any returns of goods not previously agreed between the parties will be borne exclusively by the User and are non-refundable.