The sale of products and services via electronic means is governed by Legislative Decree No. 206 of September 6, 2005, regarding distance selling to consumers, and Legislative Decree No. 70 of April 9, 2003, regarding e-commerce.

3. REGULATIONS FOR THE PURCHASE OF GOODS VIA THE WEBSITE

These Terms of Sale, together with the terms of delivery and payment for the goods set forth on this Website, constitute an integral part of the sales contract concluded between the user of the Website (hereinafter the Customer) and Aboama. Aboama therefore invites you to read these conditions carefully, print them, and retain a copy, including on a computer.

4. CONCLUSION OF THE CONTRACT

4.1 Customer Offers The publication of the products and services displayed on the Website constitutes the invitation to the Customer to submit an offer. The Customer’s order for the goods on the Website constitutes a contractual offer to Aboama and may be made by completing the appropriate online form. The Customer’s order implies full knowledge and acceptance of the purchase process, these general terms and conditions of sale, and the payment and delivery terms and conditions available on the Site.

4.2 Acceptance of the Customer’s Proposal Receipt of the Customer’s proposal is confirmed by Aboama via a reply sent to the email address provided by the Customer. Aboama’s automatically generated reply does not constitute acceptance of the proposal, but merely confirmation of receipt. This message will summarize the products and services purchased by the Customer, their prices, Product Codes, and delivery times. The Customer undertakes to verify the accuracy of the information provided in the communication and to promptly notify Aboama of any inaccuracies.

4.3 Possible Publishing Errors Following Aboama’s confirmation, if Aboama discovers (due to technical or formal errors) that the price and/or features of the products and services listed on the Site are incorrect, Aboama will expressly notify the customer, inviting them to submit a new offer if they are still interested.

4.4 Conclusion of the Contract The sales contract is concluded when Aboama, having verified the availability of the goods requested by the customer, communicates its acceptance of the customer’s offer, and this communication is sent to the email address provided by the customer. If Aboama is unable to accept the customer’s offer, it will expressly notify the customer.

5. CUSTOMER OBLIGATIONS

The purchase of products and services is reserved for persons of legal age or otherwise capable of acting. Aboama declines all liability in the event that incompetent persons violate this rule. Purchasing products and services on the Site requires the Customer to provide the data necessary for the delivery of the goods. To this end, the Customer undertakes to provide accurate, complete, up-to-date, and truthful information regarding personal details, contact information, and, in general, any other information useful for fulfilling the order. The Customer undertakes to pay the price of the purchased goods.

6. PRICE FOR PURCHASED GOODS AND PAYMENT METHODS

All prices are expressed in euros. The purchase price does not include additional delivery costs, any customs duties, and additional sales taxes required for export. The Customer may pay the amounts due online by credit card, PostePay card, or PayPal account.

7. SHIPPING AND DELIVERY

Aboama guarantees the ability to ship the goods purchased by the Customer. Aboama is not responsible for any delays during the shipping service. Any liability for poor product condition due to improper storage after delivery is excluded.

8. RIGHT OF WITHDRAWAL

Pursuant to Article 64 of Legislative Decree No. 206 of September 6, 2005, the right of withdrawal may be exercised only by natural persons acting for purposes outside their business or professional activity. Valid exercise of the right of withdrawal is subject to the sending of a registered letter with acknowledgement of receipt within 14 (fourteen) business days of the date of delivery of the goods to the following address:
Aboama di UMBERTO SERCECCHI – Viale della Resistenza, 10 – Imola (BO)

Notification may be sent within the same timeframe by email or fax, provided it is confirmed by registered letter with acknowledgement of receipt within the following 48 hours. This notification must clearly indicate the intention to withdraw from the purchase of the products, which must be accurately identified. A copy of the purchase invoice and the item code must be attached to the notification so that Aboama can carry out all necessary procedures. In the event of a withdrawal, the Customer must return the goods at their own expense, shipping them to the following address: ABOAMA di UMBERTO SERCECCHI – Viale della Resistenza, 10 – Imola (BO)

The substantial integrity of the returned item is an essential condition for exercising the right of withdrawal: the item for which the right of withdrawal is exercised must therefore be in good condition (stored and, where applicable, used with reasonable diligence). Furthermore, the product must be returned complete with all accessories and fixtures in the original packaging and carefully protected to avoid any damage, writing, or alteration. Failure to comply with the prescribed procedures will entitle Aboama to refuse the goods returned by the Customer. If the right of withdrawal is validly exercised, Aboama will refund the purchase price and shipping costs to the customer’s home as soon as possible, and in any case within 30 days of Aboama receiving notification of the exercise of the right of withdrawal. Therefore, the costs of returning the goods are excluded from the right of withdrawal, which are the responsibility of the Customer (pursuant to Article 67, paragraph 3, of Legislative Decree No. 206/2005).
If the returned product has defects, even minor ones, found upon return, Aboama reserves the right to reduce the refund amount to compensate for the damage found to the product.

9. LEGAL GUARANTEE OF PRODUCT CONFORMITY AND REPORTING OF DEFECTS

The Seller guarantees that the Products will conform to the descriptions published on the Platform.

Upon receipt of a report, the Seller will evaluate the reported defects and nonconformities and, after conducting quality checks to verify the actual nonconformity of the Product, will decide, at its sole discretion, whether to authorize the return of the Products, providing confirmation via email to the address provided by the User during the Site registration process. Authorization to return Products does not constitute acknowledgement of defects or nonconformities, the existence of which must be verified after the return itself. Products for which the Seller has authorized the return must be returned by the User at their own expense and under their sole responsibility, together with a copy of the return authorization notice, the original Product tag, and the Product purchase receipt, to the following address: ABOAMA di UMBERTO SERCECCHI – Viale della Resistenza, 10 – Imola (BO)

The Product will not be collected by the Seller if even one of the above-mentioned items is missing.

If the Seller is required to refund the Price paid, Refunds will be made, where possible, using the same payment method used to purchase the Product.

10. COMPLAINTS

Any complaints regarding goods purchased through the website must be sent by email (info@familyaffairmilano.com) or by regular mail to the attention of:
ABOAMA di UMBERTO SERCECCHI – Viale della Resistenza, 10 – Imola (BO)

11. FORCE MAJEURE

Aboama will not be liable for any delay in fulfilling the contract governed by these general terms and conditions of sale if such delay is caused by circumstances beyond its reasonable control. The party delayed due to force majeure will be entitled to an extension of time necessary to fulfill these obligations.

The sales contract between Aboama and the Customer will be governed by and interpreted in accordance with Italian law. For the resolution of civil disputes arising from the conclusion of this distance selling contract, if the Customer is a consumer, the exclusive jurisdiction lies with the court of the consumer’s place of residence or domicile, if located in Italy; in all other cases, the exclusive jurisdiction lies with the Court of Bologna.

12. COPYRIGHT

The Site, its pages, technologies, platform, ideas, logos, trademarks, graphic design, texts, audio/video files, and more generally any other creative work related to the Site and the services are the exclusive property of the Seller.

The images, text, and distinctive signs (such as trademarks, domain names, etc.) of third parties appearing on the Platform belong to their respective legitimate owners.

13. APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Service are deemed to have been concluded in Italy and are governed by Italian law.

For any dispute concerning the validity, interpretation, or execution of these Terms and Conditions of Service and purchase orders for Products, the Court of the Consumer’s place of residence or domicile shall have exclusive jurisdiction, or, in other cases, the Court of Bologna.

Family Affair Milano
Viale della Resistenza, 10
40026 – IMOLA (BO)
VAT No. IT03650071206
Registered Office: BO53869